Karuizawa Prince Hotel East

The location of this hotel was great as it's right by the start of the ski slopes and rental shops! It's also linked to the premium outlet mall which is less than 5 mins walk. Very convenient! The Prince property is made up of multiple hotels, and we were lucky to book this hotel as it tied in with our skiing plans. Onsen was great, and the room was spacious for 2 large luggage to be opened at the same time.

The location is good, very close to the outlet mall and it provides free shuttle bus to and fro the hotel and the mall. The room is quite spacious and has a good view of the green outside the hotel. The hot spring facility is wonderful and relaxing. The hotel has a set breakfast menu in its restaurant. If you prefer buffet style, you can request to have breakfast at the Prince Hotel West.

We like the prompt and friendly response of the staff every time we make any requests. The proximity to ski, outlet shopping and dining is a major plus point. I especially want to priase the integrity of the staff in 2 separate occasions. First, I was overcharged at ski rental (as a visitor instead of hotel guest) and the ski centre actually made a refund via the hotel reception on the same day! Second time is worth mentioning as I was careless to leave behind my laptop after checkout! We have left Karuizawa and arrived in Tokyo. I immediately called the reception and they located my laptop in lost-&-found within 5 min. And they promptly arranged a local courier to deliver my laptop to my Tokyo hotel which I received in 36 hours. They even made calls to my Tokyo hotel to ensure I have sufficient 円 to pay the local courier guy (which was merely 1,200円!). Thank you Karuizawa Prince Hotel! We will surely return in the near future!

It’s a ski resort. The equipment rental and cable car ticket office are just steps away from the lobby. There are various ski schools available as well. It’s friendly for families with young children as you don’t need to walk too far to the school or ski rental. There’s also an outlet nearby so people who don’t ski can go shopping so it caters to everyone’s needs.

There is scheduled free shuttle running between the East Hotel, West Hotel and the outlet. This is a good arrangement especially when it was raining heavily on the day we arrived. I like the view outside the window of the room. It’s a wood. Very beautiful. I think it would be really nice to go for a walk there on a sunny day. The breakfast is excellent. Not the buffet one. It’s a set meal in a western restaurant. Very good. Highly recommend. The staff are nice and helpful. No problem communicating in English.